01
The same ticket twice
A screenshot went around, or two gates that do not talk to each other. Venue Pass locks the ticket on the server, so the second attempt gets a refusal with a time and a gate.
For organisers
The door is the one place that does not forgive mistakes
You can fix a poster, a price, a running order. You cannot restart the entry of 200 people.
What usually goes wrong
Four things go wrong at a door, over and over, in every venue. Here is what each one turns into.
02
Staff who arrived half an hour early
There is no time to install an app. They open a browser gate on their own phone, scan from a link, and you take the access away when the shift ends.
03
You do not know how many came in
By the time the stubs are counted the event is over. The check-in flow updates while the door is still scanning.
04
A dispute at the entrance
Someone insists they never went in. Every scan carries a time, a gate and a device, so the conversation ends in ten seconds.
Want to see it against your own numbers?
Send us your next event and what worries you about the door.
Book a demoThirty minutes, and you can bring whoever works the door.