The ten questions that decide it

Scanning stops until it comes back. The door needs a connection, and we would rather say so plainly than bury it.

That is the trade the product makes. A scanner that decides on its own, offline, cannot promise one answer at one gate — it is exactly the two-gates race on the homepage that it cannot prevent, because neither phone knows what the other just did. What a connection buys you is a guarantee no offline scanner can make.

In practice: run a 4G phone as a hotspot at the gate. Venue Wi-Fi is the thing that fails, not the mobile network, and a scan is a few hundred bytes.

No. The phones your staff already carry are the scanners — an app for iOS and Android, or a browser gate with no install at all.

A thermal printer is the only optional piece of hardware, and only if you sell at the door.

Yes, and most do. A browser gate is a link: they open it, they scan, and when the shift ends you revoke it. Nothing is installed and they never get an account.

Revoke that one device. It stops scanning immediately and every other gate keeps working — you are not resetting the door because one person left a phone in a taxi.

No. Every scan is an atomic state transition under a lock on the server, so two gates reading the same code in the same second cannot both succeed. One gets the admission, the other gets a refusal that names the time and gate of the first.

You can test that yourself on the homepage without talking to us.

By email or SMS, through the provider you already use — delivery runs on your own account, not ours, so the sender is you and the deliverability record you have built stays yours.

Or print them: a server-side PDF that comes out identical on every machine, or thermal printing at the box office.

Online sales are taken on the event’s own public page, with card payments settled through the platform. For a network, the network can be the merchant of record, so the money lands where the contracts say it should.

If you sell only at the door, none of this applies and the platform never touches a payment.

Usually yes, and the door is the easiest place to start: run your existing sales channel and put Venue Pass on the entrance for one event. If it holds, move the rest.

Bring us the export format you have and we will tell you honestly whether it imports cleanly or needs work.

You do. Each organisation is isolated in the API, not by filtering rows on a screen, so a promoter in a network cannot see another promoter’s events, users or tickets.

For ticket data in the platform, the organiser is the controller and we act on their instructions. The privacy page sets out what this website itself collects.

It depends on how many events you run, how big they are, and whether you sell online — so we answer it per organiser rather than printing a table that would round your event into the wrong box.

The pricing page explains what is included, which is everything, and what moves the number.